Welcome to our FAQ hub
You will find answers to hundreds of frequently asked questions. You can search for answers above.
Frequently asked questions
Search for the answer to your question among those commonly asked by customers like you.
- How are unmetered bills worked out?
- How do I set up a Direct Debit?
- Can I have a water meter if I rent my home?
- Can I revert to unmetered charges after a meter is fitted?
- Can I divert a water main?
- Can I cancel my Direct Debit?
- How often do you read my meter?
- Can I build over a sewer?
- How can I change or increase my Direct Debit payments?
- Can I have my meter moved?
