Welcome to our FAQ hub
You will find answers to hundreds of frequently asked questions. You can search for answers above.
Frequently asked questions
Search for the answer to your question among those commonly asked by customers like you.
- How do I check if my home is metered?
- How can I change or increase my Direct Debit payments?
- What are ‘section 24 sewers’?
- Can I build over a sewer?
- What is an assessed charge and how is it calculated?
- How are unmetered bills worked out?
- Can I have a meter if I live in a flat?
- How do we install water meters?
- How do I find and read my meter?
- How do I change my bank account details?
