Bills and accounts

Charges

1. How are unmetered bills worked out?
2. What is the cost of water per cubic metre or litre?
3. What are rateable values?
4. How are metered bills worked out?
5. See more

Moving home

1. I'm moving out of your area. How do I close my account?
2. I'm moving into your area. How do I set up an account?
3. How do I tell you I have moved home?
4. I'm moving into a metered property. How often will I receive my bills?
5. See more

Other suppliers

1. Why am I paying two water companies?
2. Do you provide my sewerage services?

Paying your bill

1. How can I change or increase my Direct Debit payments?
2. Can I cancel my Direct Debit?
3. How do I set up a Direct Debit?
4. Can I pay my bill online?
5. See more

Problems paying

1. Can you reduce my bill due to illness or a medical condition?
2. What is WaterSure?
3. How do your flexible payment plans work?
4. How can you help me if I am in debt?
5. See more

Surface water drainage

1. What is rainwater drainage?
2. Can I have a discount if rainwater does not run off my property into the drains but goes into a soakaway instead?
3. Can I apply for a rainwater drainage allowance?
4. Do I still pay rainwater drainage charges if I have a rainwater harvesting system?

Your bill

1. My account is in credit. Can I claim this back?
2. When will I receive my bills?
3. Where can I find my customer account number or schedule number?
4. Why is my unmetered bill so high?
5. See more

Your online account

1. How do I create an online account?
2. How do I log into my online account?
3. Can I view my latest bill online?
4. How can I view my bill through my online account?
5. See more