Bills and accounts

Charges

1. What is the cost of water per cubic metre or litre?
2. How are unmetered bills worked out?
3. Can I revert to unmetered charges after a meter is fitted?
4. How is the rateable value of my property set?
5. See more

Moving home

1. How do I request a water and drainage search for a property I am buying?
2. I'm moving into your area. How do I set up an account?
3. How do I tell you I have moved home?
4. I'm moving out of your area. How do I close my account?
5. See more

Other suppliers

1. Why am I paying two water companies?
2. Do you provide my sewerage services?

Paying your bill

1. How can I change or increase my Direct Debit payments?
2. Can I cancel my Direct Debit?
3. How are my monthly Direct Debit payments calculated?
4. How do I set up a Direct Debit?
5. See more

Problems paying

1. Can you reduce my bill due to illness or a medical condition?
2. What is WaterSure?
3. How do your flexible payment plans work?
4. What is Assist?
5. See more

Surface water drainage

1. What is rainwater drainage?
2. Can I have a discount if rainwater does not run off my property into the drains but goes into a soakaway instead?
3. Can I apply for a rainwater drainage allowance?
4. Do I still pay rainwater drainage charges if I have a rainwater harvesting system?

Your bill

1. Where can I find my customer account number or schedule number?
2. When will I receive my bills?
3. How do I get a refund on an overpayment?
4. My account is in credit. Can I claim this back?
5. See more

Your online account

1. How do I view my bills online?
2. How do I create an online account?
3. Can I view my latest bill online?
4. How do I log into my online account?
5. See more