Bills and accounts

Charges

1. What is the cost of water per cubic metre or litre?
2. Can I apply for a discount if I receive benefits?
3. What is the assessed charge and how is it calculated?
4. Do you offer a single occupancy discount?
5. See more

eBilling

1. How do I get a refund on my overpayment?
2. Can I check my account and view my latest bill online?
3. Can I sign up for ebilling?
4. How can I close my online account?
5. See more

Moving home

1. I've just moved into the area. How do I set up an account with you?
2. I'm moving into a metered property. How often will I receive my bills?
3. I'm moving. How do I close my account?
4. How do I request a water and drainage search for a property I am buying?
5. See more

Other suppliers

1. Why am I paying two water companies?
2. Do you provide my sewerage services?

Paying your bill

1. How can I change my Direct Debit details?
2. How is my monthly Direct Debit payment calculated?
3. How can I increase or change my Direct Debit payments?
4. Can I cancel my Direct Debit?
5. See more

Problems paying

1. Can you reduce my bill due to illness or a medical condition?
2. Is WaterSure Plus your social tariff?
3. Can I get a discount on my water bill if I receive Pension Credit?
4. What will happen if I can't pay my water bill?
5. See more

Surface water drainage

1. What is rainwater drainage?
2. Do I still pay rainwater drainage charges if I have a rainwater harvesting system?
3. Can I apply for a rainwater drainage allowance?
4. Can I have a discount if rainwater does not run off my property into the drains but goes into a soakaway instead?

Your bill

1. When will I receive bills?
2. The account holder has died
3. How do I register as a new customer?
4. Where can I find my customer account number or schedule number?
5. See more