Help and advice

Blockages

1. Are wet wipes which have 'flushable' on the packaging still a problem?
2. What should I do if I have a blocked sewer or drain?
3. How should I dispose of cooking fat and oil?
4. What can I flush down my toilet?
5. See more

Leakage

1. Do you fix leaks for free?
2. What should I do about a leaking tap?
3. Will I have to pay for repairs to my private supply pipe?
4. How do I apply for a leakage allowance?
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Plumbing

1. How do I turn off my water supply?
2. Where are the water mains and sewers near my property?
3. Why has my water pressure changed?
4. What should I do if I have low or high water pressure?
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Saving water

1. How can I get free water saving products?
2. Do you sell water butts?
3. How do I estimate how much water I use?
4. Why has my water usage increased?
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Sewer flooding

1. What should if my property has been flooded with sewage?
2. Who is responsible for the damage caused by a sewer flood?
3. My property has been flooded with sewage. How can you help?
4. Who should I contact if I spot flooding in the road or street?

Water meters

1. Can I have a meter if I live in a flat?
2. How do I check if my home is metered?
3. How do we install water meters?
4. How often do you read my meter?
5. See more

Water quality

1. What is in my water?
2. Do you add fluoride to your water?
3. How do I claim a flushing allowance?
4. How do I check the water quality in my area?
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Work in your area

1. What will happen if you plan to do work outside my property?
2. Why are you digging up the road?