Welcome to our FAQ hub
You will find answers to hundreds of frequently asked questions. You can search for answers above.
Frequently asked questions
Search for the answer to your question among those commonly asked by customers like you.
- How do I contact your head office?
- How can I contact Wessex Water?
- Do you offer a live customer care service?
- How can I change my Direct Debit details?
- What is the cost of water per cubic metre or litre?
- How do we install a water meter?
- Where can I find my customer account number or schedule number?
- When will I receive bills?
- My account is in credit. Can I claim this back?
- How can I change or delete a name on my account?