Bills and accounts

Charges

1. What is an assessed charge and how is it calculated?
2. How are unmetered bills worked out?
3. What is the cost of water per cubic metre or litre?
4. How are metered bills worked out?
5. See more

Moving home

1. How do I request a water and drainage search for a property I am buying?
2. How do I tell you I have moved home?
3. I'm moving into your area. How do I set up an account?
4. I'm moving out of your area. How do I close my account?
5. See more

Other suppliers

1. Why am I paying two water companies?
2. Do you provide my sewerage services?

Paying your bill

1. How can I change or increase my Direct Debit payments?
2. How do I change my bank account details?
3. Can I change the date of my Direct Debit payments?
4. How are my monthly Direct Debit payments calculated?
5. See more

Problems paying

1. What is WaterSure?
2. Can you reduce my bill due to illness or a medical condition?
3. What is Restart?
4. How can you help me if I am in debt?
5. See more

Surface water drainage

1. Do I still pay rainwater drainage charges if I have a rainwater harvesting system?
2. Can I apply for a rainwater drainage allowance?
3. Can I have a discount if rainwater does not run off my property into the drains but goes into a soakaway instead?
4. What is rainwater drainage?

Your bill

1. When will I receive my bills?
2. How do I get a refund on an overpayment?
3. How do I add or remove a name on my account?
4. What should I do if the account holder has died?
5. See more

Your online account

1. How do I create an online account?
2. Can I view my latest bill online?
3. How do I log into my online account?
4. How can I view my bill through my online account?
5. See more