Bills and accounts

Charges

1. What is the cost of water per cubic metre or litre?
2. What is an assessed charge and how is it calculated?
3. Do you offer a single occupancy discount?
4. Can I apply for a discount if I receive benefits?
5. See more

Moving home

1. How do I tell you I have moved home?
2. I'm moving into your area. How do I set up an account?
3. How do I request a water and drainage search for a property I am buying?
4. Will I keep the same account details after moving home?
5. See more

Other suppliers

1. Why am I paying two water companies?
2. Do you provide my sewerage services?

Paying your bill

1. How are my monthly Direct Debit payments calculated?
2. How can I change or increase my Direct Debit payments?
3. Can I pay my bill online?
4. How do I change my bank account details?
5. See more

Problems paying

1. What is WaterSure?
2. Can you reduce my bill due to illness or a medical condition?
3. What is Restart?
4. Can I get a discount on my water bill if I receive Pension Credit?
5. See more

Surface water drainage

1. Can I have a discount if rainwater does not run off my property into the drains but goes into a soakaway instead?
2. Can I apply for a rainwater drainage allowance?
3. What is rainwater drainage?
4. Do I still pay rainwater drainage charges if I have a rainwater harvesting system?

Your bill

1. When will I receive my bills?
2. My account is in credit. Can I claim this back?
3. What should I do if the account holder has died?
4. How do I get a refund on an overpayment?
5. See more

Your online account

1. Can I view my latest bill online?
2. How do I create an online account?
3. How do I log into my online account?
4. How can I view and print a copy of my bill through my online account?
5. See more