Bills and accounts

Charges

1. What is the cost of water per cubic metre or litre?
2. Can I apply for a discount if I receive benefits?
3. What is the assessed charge and how is it calculated?
4. Do you offer a single occupancy discount?
5. See more

eBilling

1. How do I get a refund on my overpayment?
2. Can I sign up for ebilling?
3. Can I check my account and view my latest bill online?
4. Can I make additional payments online if I have a payment plan?
5. See more

Moving home

1. I am moving home. Can I notify you about my change of address online?
2. I've just moved into the area. How do I set up an account with you?
3. I'm moving. How do I close my account?
4. I'm moving into a metered property. How often will I receive my bills?
5. See more

Other suppliers

1. Why am I paying two water companies?
2. Do you provide my sewerage services?

Paying your bill

1. How can I change my Direct Debit details?
2. How can I increase or change my Direct Debit payments?
3. Can I cancel my Direct Debit?
4. Can I change the date of my Direct Debit payments?
5. See more

Problems paying

1. Is WaterSure Plus your social tariff?
2. Can you reduce my bill due to illness or a medical condition?
3. Can I get a discount on my water bill if I receive Pension Credit?
4. What is the Water Direct scheme?
5. See more

Surface water drainage

1. Can I apply for a rainwater drainage allowance?
2. Can I have a discount if rainwater does not run off my property into the drains but goes into a soakaway instead?
3. What is rainwater drainage?
4. Do I still pay rainwater drainage charges if I have a rainwater harvesting system?

Your bill

1. Where can I find my customer account number or schedule number?
2. My account is in credit. Can I claim this back?
3. How can I change or delete a name on my account?
4. When will I receive bills?
5. See more