Bills and accounts
Charges
- How are unmetered bills worked out?
- Can I revert to unmetered charges after a meter is fitted?
- How is the rateable value of my property set?
- What are rateable values?
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Moving home
- I'm moving into a metered property. How often will I receive my bills?
- I'm moving out of your area. How do I close my account?
- I'm moving into your area. How do I set up an account?
- Does it cost anything to close my account?
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Other suppliers
Paying your bill
- How do I set up a Direct Debit?
- Can I cancel my Direct Debit?
- How can I change or increase my Direct Debit payments?
- How are my monthly Direct Debit payments calculated?
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Problems paying
- Can you reduce my bill due to illness or a medical condition?
- What is WaterSure?
- What is Restart?
- How can you help me if I am in debt?
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Surface water drainage
- What is rainwater drainage?
- Can I have a discount if rainwater does not run off my property into the drains but goes into a soakaway instead?
- Can I apply for a rainwater drainage allowance?
- Do I still pay rainwater drainage charges if I have a rainwater harvesting system?
Your bill
- When will I receive my bills?
- I'm not moving home, but I need to change the mailing address. What should I do?
- Why is my bill different to my neighbours?
- Where can I find the payment reference number on my bill?
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