Bills and accounts

Charges

1. What is the cost of water per cubic metre or litre?
2. Can I apply for a discount if I receive benefits?
3. How are unmetered bills worked out?
4. What is an assessed charge and how is it calculated?
5. See more

Moving home

1. How do I request a water and drainage search for a property I am buying?
2. I'm moving into your area. How do I set up an account?
3. How do I tell you I have moved home?
4. I'm moving out of your area. How do I close my account?
5. See more

Other suppliers

1. Why am I paying two water companies?
2. Do you provide my sewerage services?

Paying your bill

1. How can I change or increase my Direct Debit payments?
2. How do I change my bank account details?
3. How are my monthly Direct Debit payments calculated?
4. Can I change the date of my Direct Debit payments?
5. See more

Problems paying

1. Can you reduce my bill due to illness or a medical condition?
2. What is WaterSure?
3. What is Assist?
4. How do your flexible payment plans work?
5. See more

Surface water drainage

1. What is rainwater drainage?
2. Can I apply for a rainwater drainage allowance?
3. Do I still pay rainwater drainage charges if I have a rainwater harvesting system?
4. Can I have a discount if rainwater does not run off my property into the drains but goes into a soakaway instead?

Your bill

1. My account is in credit. Can I claim this back?
2. When will I receive my bills?
3. How do I get a refund on an overpayment?
4. How do I add or remove a name on my account?
5. See more

Your online account

1. How do I create an online account?
2. Can I view my latest bill online?
3. Why can't I view my bills online?
4. How do I log into my online account?
5. See more