Bills and accounts

Charges

1. Do you offer a single occupancy discount?
2. What are your charges?
3. How are metered bills worked out?
4. Can I revert to an unmetered service after a meter is fitted?
5. See more

eBilling

1. How do I log into my online eBilling account?
2. Can I receive my bill by email?
3. How do I get a refund on my overpayment?
4. Why can't I view online bills?
5. See more

Moving home

1. How much will my bill be in my new property?
2. How do I give you details of new tenants and their move in dates?
3. I've just moved into the area, how do I set up an account with you?
4. I'm moving, how do I close my account?
5. See more

Other suppliers

1. Why am I paying two water companies?
2. Do you provide my sewerage services?

Paying your bill

1. How can I pay my bill?
2. How can I find out how much my monthly payments will be?
3. How can I increase or change my Direct Debit payments?
4. How can I change my Direct Debit details?
5. See more

Priority Services

1. I am partially sighted. Can I have a large print bill?
2. I am disabled and can't read my meter. Can you help?
3. How can you help me if I have additional needs?
4. How can you help me if I am disabled?
5. See more

Problems paying

1. Can I have a reduction on my bill due to illness or a medical condition?
2. What is WaterSure Plus? Is it your social tariff?
3. What is Restart?
4. What is Assist?
5. See more

Surface water drainage

1. What is surface water drainage?
2. Do I still pay surface water drainage charges if I have a rainwater harvesting system?
3. Can I have a discount if surface water (rainwater) does not run off my property into the drains but goes to a soakaway instead?
4. Can I apply for the surface water drainage allowance?
5. See more

Your bill

1. When will I receive bills?
2. The account holder has died
3. My account is in credit. Can I claim this back?
4. How can I change or delete a name on my account?
5. See more