Bills and accounts

Charges

1. What is the cost of water per cubic metre or litre?
2. Do you offer a single occupancy discount?
3. Will you amend my charges if my property is empty?
4. Can I apply for a discount if I receive benefits?
5. See more

Moving home

1. How do I tell you I have moved home?
2. I'm moving into your area. How do I set up an account?
3. I'm moving out of your area. How do I close my account?
4. I'm moving into a metered property. How often will I receive my bills?
5. See more

Other suppliers

1. Why am I paying two water companies?
2. Do you provide my sewerage services?

Paying your bill

1. How can I change or increase my Direct Debit payments?
2. Can I pay my bill online?
3. How are my monthly Direct Debit payments calculated?
4. How do I change my bank account details?
5. See more

Problems paying

1. What is WaterSure?
2. Can you reduce my bill due to illness or a medical condition?
3. What is Assist?
4. Can I get a discount on my water bill if I receive Pension Credit?
5. See more

Surface water drainage

1. Can I have a discount if rainwater does not run off my property into the drains but goes into a soakaway instead?
2. What is rainwater drainage?
3. Can I apply for a rainwater drainage allowance?
4. Do I still pay rainwater drainage charges if I have a rainwater harvesting system?

Your bill

1. When will I receive my bills?
2. My account is in credit. Can I claim this back?
3. Where can I find my customer account number or schedule number?
4. Why haven't I received a bill?
5. See more

Your online account

1. Can I view my latest bill online?
2. How do I log into my online account?
3. How can I view and print a copy of my bill through my online account?
4. How do I create an online account?
5. See more