Bills and accounts
Charges
- What is the cost of water per cubic metre or litre?
- How are metered bills worked out?
- What is the assessed charge and how is it calculated?
- Do you offer a single occupancy discount?
- See more
eBilling
- How do I get a refund on my overpayment?
- Can I check my account and view my latest bill online?
- How do I sign up to ebilling?
- Can I sign up for ebilling?
- See more
Moving home
- How much will my bill be in my new property?
- I am moving home. Can I notify you about my change of address online?
- I'm moving into a metered property. How often will I receive my bills?
- I've just moved into the area. How do I set up an account with you?
- See more
Other suppliers
Paying your bill
- How can I change my Direct Debit details?
- How can I increase or change my Direct Debit payments?
- How is my monthly Direct Debit payment calculated?
- Can I pay my bill online?
- See more
Problems paying
- Can I get a discount on my water bill if I receive Pension Credit?
- Can you reduce my bill due to illness or a medical condition?
- Is WaterSure Plus your social tariff?
- What is the Water Direct scheme?
- See more
Surface water drainage
- Can I have a discount if rainwater does not run off my property into the drains but goes into a soakaway instead?
- What is rainwater drainage?
- Can I apply for a rainwater drainage allowance?
- Do I still pay rainwater drainage charges if I have a rainwater harvesting system?