Bills and accounts

Charges

1. How are unmetered bills worked out?
2. Can I revert to unmetered charges after a meter is fitted?
3. How is the rateable value of my property set?
4. What is an assessed charge and how is it calculated?
5. See more

Moving home

1. I'm moving out of your area. How do I close my account?
2. I'm moving into a metered property. How often will I receive my bills?
3. Does it cost anything to close my account?
4. I'm moving into your area. How do I set up an account?
5. See more

Other suppliers

1. Do you provide my sewerage services?
2. Why am I paying two water companies?

Paying your bill

1. How do I set up a Direct Debit?
2. Can I cancel my Direct Debit?
3. How can I change or increase my Direct Debit payments?
4. How are my monthly Direct Debit payments calculated?
5. See more

Problems paying

1. How do I apply for one of your affordability schemes?
2. Can you reduce my bill due to illness or a medical condition?
3. What is Restart?
4. What is Assist?
5. See more

Surface water drainage

1. Can I apply for a rainwater drainage allowance?
2. What is rainwater drainage?
3. Do I still pay rainwater drainage charges if I have a rainwater harvesting system?
4. Can I have a discount if rainwater does not run off my property into the drains but goes into a soakaway instead?

Your bill

1. When will I receive my bills?
2. I'm not moving home, but I need to change the mailing address. What should I do?
3. Why is my bill different to my neighbours?
4. Why is my metered bill so high?
5. See more

Your online account

1. How do I create an online account?
2. Do you offer a discount or incentive to create an online account?
3. How do I log into my online account?
4. Why is my payment not showing in my online account?
5. See more