Bills and accounts

Charges

1. What is the cost of water per cubic metre or litre?
2. Can I apply for a discount if I receive benefits?
3. How are unmetered bills worked out?
4. What is an assessed charge and how is it calculated?
5. See more

eBilling

1. How do I get a refund on an overpayment?
2. Can I view my latest bill online?
3. How do I log into my online eBilling account?
4. How do I sign up for eBilling?
5. See more

Moving home

1. How do I tell you I have moved home?
2. How do I request a water and drainage search for a property I am buying?
3. I'm moving into your area. How do I set up an account?
4. I'm moving into a metered property. How often will I receive my bills?
5. See more

Other suppliers

1. Why am I paying two water companies?
2. Do you provide my sewerage services?

Paying your bill

1. How can I change my Direct Debit details?
2. How is my monthly Direct Debit payment calculated?
3. How can I increase or change my Direct Debit payments?
4. Can I change the date of my Direct Debit payments?
5. See more

Problems paying

1. Can you reduce my bill due to illness or a medical condition?
2. What is WaterSure?
3. Can I get a discount on my water bill if I receive Pension Credit?
4. What will happen if I can't pay my water bill?
5. See more

Surface water drainage

1. What is rainwater drainage?
2. Can I apply for a rainwater drainage allowance?
3. Can I have a discount if rainwater does not run off my property into the drains but goes into a soakaway instead?
4. Do I still pay rainwater drainage charges if I have a rainwater harvesting system?

Your bill

1. When will I receive bills?
2. The account holder has died
3. My account is in credit. Can I claim this back?
4. How can I change or delete a name on my account?
5. See more