Bills and accounts

Charges

1. What is the cost of water per cubic metre or litre?
2. How are metered bills worked out?
3. What is the assessed charge and how is it calculated?
4. Will you amend my charges if my property is empty?
5. See more

eBilling

1. How do I get a refund on my overpayment?
2. Can I sign up for ebilling?
3. Can I check my account and view my latest bill online?
4. How can I close my online account?
5. See more

Moving home

1. I am moving home. Can I notify you about my change of address online?
2. I've just moved into the area. How do I set up an account with you?
3. How do I request a water and drainage search for a property I am buying?
4. I'm moving. How do I close my account?
5. See more

Other suppliers

1. Why am I paying two water companies?
2. Do you provide my sewerage services?

Paying your bill

1. How can I change my Direct Debit details?
2. How is my monthly Direct Debit payment calculated?
3. How can I increase or change my Direct Debit payments?
4. Can I cancel my Direct Debit?
5. See more

Problems paying

1. Can you reduce my bill due to illness or a medical condition?
2. Is WaterSure Plus your social tariff?
3. Can I get a discount on my water bill if I receive Pension Credit?
4. What will happen if I can't pay my water bill?
5. See more

Surface water drainage

1. What is rainwater drainage?
2. Can I apply for a rainwater drainage allowance?
3. Can I have a discount if rainwater does not run off my property into the drains but goes into a soakaway instead?
4. Do I still pay rainwater drainage charges if I have a rainwater harvesting system?

Your bill

1. My account is in credit. Can I claim this back?
2. How do I register as a new customer?
3. When will I receive bills?
4. How can I change or delete a name on my account?
5. See more