Bills and accounts
Charges
- Do you offer a single occupancy discount?
- What is the assessed charge and how is it calculated?
- What is the cost of water per cubic metre or litre?
- How is the rateable value of my property set?
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eBilling
- How do I log into my online ebilling account?
- How do I sign up to ebilling?
- How do I get a refund on my overpayment?
- Can I check my account and view my latest bill online?
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Moving home
- How do I request a water and drainage search for a property I am buying?
- I've just moved into the area. How do I set up an account with you?
- I am moving home. Can I notify you about my change of address online?
- How much will my bill be in my new property?
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Other suppliers
Paying your bill
- How can I increase or change my Direct Debit payments?
- How can I change my Direct Debit details?
- How is my monthly Direct Debit payment calculated?
- Can I change the date of my Direct Debit payments?
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Priority Services
- I am disabled and can't read my meter. Can you help?
- How can you help me if I have additional needs?
- How can you help me if I am disabled?
- How do I register for Priority Services?
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Problems paying
- Can you reduce my bill due to illness or a medical condition?
- Is WaterSure Plus your social tariff?
- What is Restart?
- Can I get a discount on my water bill if I receive Pension Credit?
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Surface water drainage
- Do I still pay rainwater drainage charges if I have a rainwater harvesting system?
- What is rainwater drainage?
- Can I apply for a rainwater drainage allowance?
- Can I have a discount if rainwater does not run off my property into the drains but goes into a soakaway instead?
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