Bills and accounts

Charges

1. What is the cost of water per cubic metre or litre?
2. What is an assessed charge and how is it calculated?
3. Can I apply for a discount if I receive benefits?
4. Do you offer a single occupancy discount?
5. See more

Moving home

1. How do I tell you I have moved home?
2. I'm moving into your area. How do I set up an account?
3. Will I keep the same account details after moving home?
4. How do I request a water and drainage search for a property I am buying?
5. See more

Other suppliers

1. Why am I paying two water companies?
2. Do you provide my sewerage services?

Paying your bill

1. How are my monthly Direct Debit payments calculated?
2. How can I change or increase my Direct Debit payments?
3. How do I change my bank account details?
4. Can I pay my bill online?
5. See more

Problems paying

1. What is WaterSure?
2. Can you reduce my bill due to illness or a medical condition?
3. What is Restart?
4. What is Assist?
5. See more

Surface water drainage

1. Can I have a discount if rainwater does not run off my property into the drains but goes into a soakaway instead?
2. Can I apply for a rainwater drainage allowance?
3. What is rainwater drainage?
4. Do I still pay rainwater drainage charges if I have a rainwater harvesting system?

Your bill

1. When will I receive my bills?
2. My account is in credit. Can I claim this back?
3. What should I do if the account holder has died?
4. How do I get a refund on an overpayment?
5. See more

Your online account

1. Can I view my latest bill online?
2. How do I create an online account?
3. How can I view and print a copy of my bill through my online account?
4. How do I log into my online account?
5. See more