Bills and accounts
Charges
- What is the cost of water per cubic metre or litre?
- Do you offer a single occupancy discount?
- Will you amend my charges if my property is empty?
- Can I apply for a discount if I receive benefits?
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Moving home
- How do I tell you I have moved home?
- I'm moving into your area. How do I set up an account?
- I'm moving out of your area. How do I close my account?
- I'm moving into a metered property. How often will I receive my bills?
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Other suppliers
Paying your bill
- How can I change or increase my Direct Debit payments?
- Can I pay my bill online?
- How are my monthly Direct Debit payments calculated?
- How do I change my bank account details?
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Problems paying
- What is WaterSure?
- Can you reduce my bill due to illness or a medical condition?
- What is Assist?
- Can I get a discount on my water bill if I receive Pension Credit?
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Surface water drainage
- Can I have a discount if rainwater does not run off my property into the drains but goes into a soakaway instead?
- What is rainwater drainage?
- Can I apply for a rainwater drainage allowance?
- Do I still pay rainwater drainage charges if I have a rainwater harvesting system?
Your bill
- When will I receive my bills?
- My account is in credit. Can I claim this back?
- Where can I find my customer account number or schedule number?
- Why haven't I received a bill?
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