Bills and accounts / Problems paying

1. Can you reduce my bill due to illness or a medical condition?
2. What is WaterSure?
3. Can I get a discount on my water bill if I receive Pension Credit?
4. What will happen if I can't pay my water bill?
5. What is Assist?
6. What is Restart?
7. How do I apply for one of your affordability schemes?
8. Who can I talk to about help with my bills?
9. What is Water Direct?
10. How do your flexible payment plans work?
11. How can you help me if I am in debt?
12. What can I do if I have problems paying online?