Help and advice

Blockages

1. What should I do if I have a blocked sewer or drain?
2. What can I flush down my toilet?
3. How should I dispose of cooking fat and oil?
4. Are wet wipes which have 'flushable' on the packaging still a problem?
5. See more

Leakage

1. I have spotted a leak. Who should I contact?
2. Do you fix leaks for free?
3. What should I do if I think I have a leak in my garden or outside my property?
4. What should I do about a leaking tap?
5. See more

Plumbing

1. Why has my water pressure changed?
2. How do I turn off my water supply?
3. What should I do if I have low or high water pressure?
4. Can you recommend a plumber?
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Saving water

1. How can I get free water saving products?
2. Do you sell water butts?
3. How much water do average households use?
4. How do I estimate how much water I use?
5. See more

Sewer flooding

1. Who is responsible for the damage caused by a sewer flood?
2. What should if my property has been flooded with sewage?
3. Who should I contact if I spot flooding in the road or street?
4. My property has been flooded with sewage. How can you help?

Water meters

1. Can I have a water meter if I rent my home?
2. How do we install water meters?
3. Can I have my meter moved?
4. How often do you read my meter?
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Water quality

1. What should I do if I have lead pipes?
2. Do you add fluoride to your water?
3. How do I claim a flushing allowance?
4. How can I check if my water is hard or soft?
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Work in your area

1. What will happen if you plan to do work outside my property?
2. Why are you digging up the road?