Help and advice

Blockages

1. What should I do if I have a blocked sewer or drain?
2. What causes blocked sewers?
3. What can I flush down my toilet?
4. How should I dispose of cooking fat and oil?
5. See more

Leakage

1. Do you fix leaks for free?
2. Will I have to pay for repairs to my private supply pipe?
3. I have spotted a leak. Who should I contact?
4. How do I apply for a leakage allowance?
5. See more

Plumbing

1. Where are the water mains and sewers near my property?
2. Who is responsible for maintaining stop taps?
3. What should I do if I notice a problem with a manhole or drain cover?
4. How do I find and turn off my stop tap?
5. See more

Saving water

1. How can I get free water saving products?
2. Do you sell water butts?
3. Can you visit my home to help me save water?
4. How do I estimate how much water I use?
5. See more

Sewer flooding

1. What should if my property has been flooded with sewage?
2. My property has been flooded with sewage. How can you help?
3. Who should I contact if I spot flooding in the road or street?
4. Who is responsible for the damage caused by a sewer flood?

Water meters

1. How do we install water meters?
2. How do I check if my home is metered?
3. Can I have a meter if I live in a flat?
4. Can all properties have water meters?
5. See more

Water quality

1. Do you add fluoride to your water?
2. How do I check the water quality in my area?
3. What is in my water?
4. What should I do if I have lead pipes?
5. See more

Work in your area

1. What will happen if you plan to do work outside my property?
2. Why are you digging up the road?