Help and advice

Blockages

1. What should I do if I have a blocked sewer or drain?
2. What can I flush down my toilet?
3. What causes blocked sewers?
4. How should I dispose of cooking fat and oil?
5. See more

Leakage

1. What should I do about a leaking tap?
2. What should I do if I think I have a leak in my garden or outside my property?
3. Will I have to pay for repairs to my private supply pipe?
4. I have spotted a leak. Who should I contact?
5. See more

Plumbing

1. What should I do if I notice a problem with a manhole or drain cover?
2. Who is responsible for maintaining stop taps?
3. How do I find and turn off my stop tap?
4. Why has my water pressure changed?
5. See more

Saving water

1. How can I get free water saving products?
2. Do you sell water butts?
3. How do I estimate how much water I use?
4. Can you visit my home to help me save water?
5. See more

Sewer flooding

1. What should if my property has been flooded with sewage?
2. Who is responsible for the damage caused by a sewer flood?
3. Who should I contact if I spot flooding in the road or street?
4. My property has been flooded with sewage. How can you help?

Water meters

1. How do we install water meters?
2. Can I have a meter if I live in a flat?
3. How do I check if my home is metered?
4. How do I give you a meter reading?
5. See more

Water quality

1. What should I do if I have lead pipes?
2. Do you add fluoride to your water?
3. What is in my water?
4. How do I claim a flushing allowance?
5. See more

Work in your area

1. Why are you digging up the road?
2. What will happen if you plan to do work outside my property?