Help and advice

Blockages

1. Can I get free waste devices from you?
2. What can I flush down my toilet?
3. What should I do if I have a blocked sewer or drain?
4. How should I dispose of cooking fat and oil?
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Leakage

1. Do you fix leaks for free?
2. What should I do if I think I have a leak in my garden or outside my property?
3. Will I have to pay for repairs to my private supply pipe?
4. How do I apply for a leakage allowance?
5. See more

Plumbing

1. What should I do if I notice a problem with a manhole or drain cover?
2. Where are the water mains and sewers near my property?
3. Who is responsible for maintaining stop taps?
4. What should I do if I have low or high water pressure?
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Saving water

1. How can I get free water saving products?
2. Do you sell water butts?
3. Can you visit my home to help me save water?
4. How do I estimate how much water I use?
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Sewer flooding

1. Who is responsible for the damage caused by a sewer flood?
2. What should if my property has been flooded with sewage?
3. My property has been flooded with sewage. How can you help?
4. Who should I contact if I spot flooding in the road or street?

Water meters

1. How do I check if my home is metered?
2. How do we install water meters?
3. Can I have a meter if I live in a flat?
4. How do I find and read my meter?
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Water quality

1. Do you add fluoride to your water?
2. What is in my water?
3. How do you test drinking water?
4. How can I check if my water is hard or soft?
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Work in your area

1. Why are you digging up the road?
2. What will happen if you plan to do work outside my property?