Help and advice

Blockages

1. Can I get free waste devices from you?
2. What should I do if I have a blocked sewer or drain?
3. What can I flush down my toilet?
4. What causes blocked sewers?
5. See more

Leakage

1. Will I have to pay for repairs to my private supply pipe?
2. Do you fix leaks for free?
3. I have spotted a leak. Who should I contact?
4. What should I do about a leaking tap?
5. See more

Plumbing

1. What should I do if I notice a problem with a manhole or drain cover?
2. Who is responsible for maintaining stop taps?
3. Why has my water pressure changed?
4. How do I turn off my water supply?
5. See more

Saving water

1. How can I get free water saving products?
2. How much water do average households use?
3. Can you visit my home to help me save water?
4. How do I estimate how much water I use?
5. See more

Sewer flooding

1. Who is responsible for the damage caused by a sewer flood?
2. What should if my property has been flooded with sewage?
3. My property has been flooded with sewage. How can you help?
4. Who should I contact if I spot flooding in the road or street?

Water meters

1. Can I have my meter moved?
2. Can I have a water meter if I rent my home?
3. How often do you read my meter?
4. How do we install water meters?
5. See more

Water quality

1. What should I do if I have lead pipes?
2. Do you add fluoride to your water?
3. What is in my water?
4. How do I claim a flushing allowance?
5. See more

Work in your area

1. What will happen if you plan to do work outside my property?
2. Why are you digging up the road?