Help and advice

Blockages

1. Are wet wipes which have 'flushable' on the packaging still a problem?
2. What should I do if I have a blocked sewer or drain?
3. What can I flush down my toilet?
4. How should I dispose of cooking fat and oil?
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Leakage

1. Do you fix leaks for free?
2. How do I apply for a leakage allowance?
3. What should I do about a leaking tap?
4. Will I have to pay for repairs to my private supply pipe?
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Plumbing

1. Why has my water pressure changed?
2. What should I do if I have low or high water pressure?
3. How do I turn off my water supply?
4. Where are the water mains and sewers near my property?
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Saving water

1. How can I get free water saving products?
2. Do you sell water butts?
3. How can I save water in my home and garden?
4. Can you visit my home to help me save water?
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Sewer flooding

1. What should if my property has been flooded with sewage?
2. Who should I contact if I spot flooding in the road or street?
3. My property has been flooded with sewage. How can you help?
4. Who is responsible for the damage caused by a sewer flood?

Water meters

1. Can I have a water meter if I rent my home?
2. How often do you read my meter?
3. How do we install water meters?
4. Can all properties have water meters?
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Water quality

1. Do you add fluoride to your water?
2. How do I claim a flushing allowance?
3. How can I check if my water is hard or soft?
4. What is in my water?
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Work in your area

1. What will happen if you plan to do work outside my property?
2. Why are you digging up the road?