Help and advice

Bag it and bin it

1. What can I flush down my toilet?
2. Can I get a fat trap from you?
3. What causes blocked sewers?
4. How should I dispose of cooking fat?
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Leakage

1. Will I have to pay for repairs to my private supply pipe?
2. What should I do if I think I have a leak on the private supply pipe in my garden or outside my property?
3. Is there a call-out charge for leaks?
4. How do I spot and report a leak?
5. See more

Plumbing

1. What do I do if I have a blocked sewer or drain?
2. Who is responsible for maintaining stop taps?
3. How can I tell if my drain is public or private?
4. What should I do if I notice a problem with a manhole or drain cover?
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Saving water

1. How can I get free water saving products?
2. How do I estimate how much water I use?
3. Do you sell water butts?
4. How much water do average households use?
5. See more

Sewer flooding

1. What should I do about a sewage leak or if my property is flooded with sewage?
2. Who is responsible if a sewer floods?
3. What will happen if you plan work outside my property?
4. Why is the road outside being dug up?

Water meters

1. How do we install a water meter?
2. Can I have a meter if I live in a flat?
3. Where is my meter located?
4. Can all properties have water meters?
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Water quality

1. Do you add fluoride to your water?
2. How do I claim a flushing allowance?
3. What should I do if my drinking water tastes or smells funny?
4. How can I check if my water is hard or soft?
5. See more