Help and advice

Bag it and bin it

1. How should I dispose of cooking fat?
2. What can I flush down my toilet?
3. Can I get a fat trap from you?
4. What causes blocked sewers?
5. See more

Leakage

1. Will I have to pay for repairs to my private supply pipe?
2. What should I do if I think I have a leak on the private supply pipe in my garden or outside my property?
3. Is there a call-out charge for leaks?
4. How do I spot and report a leak?
5. See more

Plumbing

1. How can I tell if my drain is public or private?
2. What should I do if I notice a problem with a manhole or drain cover?
3. Why do I have low water pressure?
4. Who is responsible for maintaining stop taps?
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Saving water

1. How can I get a free Watersave pack?
2. How can I estimate how much water I use?
3. Can I have a water check?
4. How much water do average households use?
5. See more

Sewer flooding

1. What should I do about a sewage leak or if my property is flooded with sewage?
2. Who is responsible if a sewer floods?
3. What will happen if you plan work outside my property?
4. Why is the road outside being dug up?

Water meters

1. Is my home metered?
2. How do we install a water meter?
3. Can I have a meter if I live in a flat?
4. When buying a house does the new owner have to keep the water meter?
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Water quality

1. Do you add fluoride to your water?
2. How do I check the water quality in my area?
3. What should I do if I have lead plumbing?
4. What should I do if my drinking water tastes or smells funny?
5. See more