Help and advice

Bag it and bin it

1. Are wet wipes which have 'flushable' on the packaging still a problem?
2. What causes blocked sewers?
3. How should I dispose of cooking fat?
4. Can I get a fat trap from you?
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Leakage

1. Will I have to pay for repairs to my private supply pipe?
2. I am a Bristol Water customer. How do I report a problem?
3. How do I spot and report a leak?
4. What should I do if I think I have a leak on the private supply pipe in my garden or outside my property?
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Plumbing

1. How can I tell if my drain is public or private?
2. Why do I have low water pressure?
3. What should I do if I notice a problem with a manhole or drain cover?
4. Which drains am I responsible for?
5. See more

Saving water

1. How can I get a free Watersave pack?
2. Can I have a water check?
3. Do you sell water butts?
4. How much water do average households use?
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Sewer flooding

1. What should I do about a sewage leak or if my property is flooded with sewage?
2. What will happen if you plan work outside my property?
3. Who is responsible if a sewer floods?
4. Why is the road outside being dug up?

Water meters

1. How do we install a water meter?
2. Is my home metered?
3. How do I read my meter?
4. When buying a house does the new owner have to keep the water meter?
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Water quality

1. Do you add fluoride to your water?
2. I have had to run my cold water tap because of discoloured water. Can I claim a flushing allowance?
3. How do I check the water quality in my area?
4. My water is cloudy. What should I do?
5. See more