Bills and accounts / Your bill

1. When will I receive my bills?
2. How do I get a refund on an overpayment?
3. How do I add or remove a name on my account?
4. What should I do if the account holder has died?
5. My account is in credit. Can I claim this back?
6. Where can I find my customer account number or schedule number?
7. Do you offer a leakage allowance?
8. Where can I find the payment reference number on my bill?
9. How do I register as a new customer?
10. Why is my metered bill so high?
11. I live in a rented property. Who is responsible for paying the water bill?
12. Why haven't I received a bill?
13. Can I check how much my bill will be?
14. Why is my unmetered bill so high?
15. Why is my bill different to my neighbours?
16. I'm not moving home, but I need to change the mailing address. What should I do?
17. Can I check how much money I owe?
18. Can I print off a copy of my bill as proof of my address?
19. Why can I only pay my unmetered bill in 10 instalments?
20. What should I do if my bill shows a negative balance?