Bills and accounts / Your bill

1. Do you offer a leakage allowance?
2. Why is my bill so high?
3. Why haven't I received a bill?
4. Where can I find the payment reference number on my bill?
5. Where can I find my customer account number or schedule number?
6. When will I receive bills?
7. What should I do if I have a question about my bill?
8. The account holder has died
9. My account is in credit. Can I claim this back?
10. I'm not moving but how can I change the mailing address for my bill?
11. I live in a rented property. Who pays the water bill?
12. How do I register as a new customer?
13. How can I get a copy of my bill?
14. How can I change or delete a name on my account?
15. How can I change my monthly payments?
16. Why is my unmetered bill so high?
17. Why can I only pay my unmetered bill in 10 instalments?
18. Can metered customers pay in instalments?
19. Can I estimate how much my bill will be?
20. Can I check how much money I owe?