Wessex Water
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Bills and accounts / Your bill

  1. Do you offer a leakage allowance?
  2. Why is my bill so high?
  3. Why haven't I received a bill?
  4. Where can I find the payment reference number on my bill?
  5. Where can I find my customer account number or schedule number?
  6. When will I receive bills?
  7. What should I do if I have a question about my bill?
  8. The account holder has died
  9. My account is in credit. Can I claim this back?
  10. I'm not moving but how can I change the mailing address for my bill?
  11. I live in a rented property. Who pays the water bill?
  12. How do I register as a new customer?
  13. How can I get a copy of my bill?
  14. How can I change or delete a name on my account?
  15. How can I change my monthly payments?
  16. Why is my unmetered bill so high?
  17. Why can I only pay my unmetered bill in 10 instalments?
  18. Can metered customers pay in instalments?
  19. Can I estimate how much my bill will be?
  20. Can I check how much money I owe?
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