Bills and accounts / Your bill

1. When will I receive my bills?
2. My account is in credit. Can I claim this back?
3. How do I get a refund on an overpayment?
4. I'm not moving home, but I need to change the mailing address. What should I do?
5. Why is my bill different to my neighbours?
6. Where can I find my customer account number or schedule number?
7. Why is my unmetered bill so high?
8. Where can I find the payment reference number on my bill?
9. Why is my metered bill so high?
10. How do I add or remove a name on my account?
11. Can I print off a copy of my bill as proof of my address?
12. Why haven't I received a bill?
13. Can I check how much my bill will be?
14. Do you offer a leakage allowance?
15. What should I do if the account holder has died?
16. What should I do if I have a question about my bill?
17. How do I register as a new customer?
18. I live in a rented property. Who is responsible for paying the water bill?
19. Can I request a paper copy of my bill?
20. Why can I only pay my unmetered bill in 10 instalments?