Bills and accounts / Your bill

1. Where can I find my customer account number or schedule number?
2. My account is in credit. Can I claim this back?
3. What should I do if the account holder has died?
4. When will I receive my bills?
5. How do I add or remove a name on my account?
6. Why is my unmetered bill so high?
7. How do I register as a new customer?
8. Can I estimate how much my bill will be?
9. Why can I only pay my unmetered bill in 10 instalments?
10. Why is my metered bill so high?
11. Where can I find the payment reference number on my bill?
12. Do you offer a leakage allowance?
13. Can I check how much money I owe?
14. What should I do if I have a question about my bill?
15. I'm not moving home, but I need to change the mailing address. What should I do?
16. Why haven't I received a bill?
17. I live in a rented property. Who is responsible for paying the water bill?