Bills and accounts / Your bill

1. My account is in credit. Can I claim this back?
2. How do I register as a new customer?
3. When will I receive bills?
4. How can I change or delete a name on my account?
5. Where can I find my customer account number or schedule number?
6. The account holder has died
7. Where can I find the payment reference number on my bill?
8. How can I get a copy of my bill?
9. Can I estimate how much my bill will be?
10. Can I check how much money I owe?
11. Why is my bill so high?
12. Why haven't I received a bill?
13. Can metered customers pay in instalments?
14. I live in a rented property. Who pays the water bill?
15. Why is my unmetered bill so high?
16. I'm not moving but how can I change the mailing address for my bill?
17. Do you offer a leakage allowance?
18. Why can I only pay my unmetered bill in 10 instalments?
19. What should I do if I have a question about my bill?
20. How can I change my monthly payments?