What should I do if the account holder has died?We are sorry for your loss. Our team is trained to support people who have suffered a bereavement.Find out how to tell us about the loss of a loved one.feedbackWas this helpful? Yes No Please let us know if you have any feedback.Thank you for your feedbackfeedback actions Send feedback Live ChatRelated articles My account is in credit. Can I claim this back? How do I get a refund on an overpayment? When will I receive my bills? How do I add or remove a name on my account? Where can I find my customer account number or schedule number?