What should I do if I have a question about my bill? If you are unsure about something on your bill, view our help understanding your bill or contact us. feedbackWas this helpful? Yes No Please let us know if you have any feedback.Thank you for your feedbackfeedback actions Send feedback Live ChatRelated articles My account is in credit. Can I claim this back? When will I receive my bills? Why is my unmetered bill so high? Where can I find my customer account number or schedule number? How do I get a refund on an overpayment? Where can I find the payment reference number on my bill?