What should I do if I have a question about my bill? If you are unsure about something on your bill, view our help understanding your bill. Was this helpful? Yes No Please let us have any further comments you may have Thank you for your feedback Send feedback Live Chat Related articles Where can I find my customer account number or schedule number? When will I receive bills? My account is in credit. Can I claim this back? How can I change or delete a name on my account?