What should I do if I have a question about my bill? If you are unsure about something on your bill, view our help understanding your bill or contact us. feedbackWas this helpful? Yes No Please let us know if you have any feedback.Thank you for your feedbackfeedback actions Send feedback Live ChatRelated articles When will I receive my bills? I'm not moving home, but I need to change the mailing address. What should I do? Why is my bill different to my neighbours? Where can I find the payment reference number on my bill? Why is my metered bill so high? Why haven't I received a bill?