What should I do if I have a question about my bill? If you are unsure about something on your bill, view our help understanding your bill. feedbackWas this helpful? Yes No Please let us have any further comments you may have Thank you for your feedbackfeedback actions Send feedback Live ChatRelated articles My account is in credit. Can I claim this back? How do I register as a new customer? When will I receive bills? How can I change or delete a name on my account? The account holder has died Where can I find my customer account number or schedule number?