What should I do if I have a question about my bill? If you are unsure about something on your bill, view our help understanding your bill or contact us. feedbackWas this helpful? Yes No Please let us have any further comments you may have Thank you for your feedbackfeedback actions Send feedback Live ChatRelated articles Where can I find my customer account number or schedule number? My account is in credit. Can I claim this back? What should I do if the account holder has died? When will I receive my bills? How do I add or remove a name on my account? Why is my unmetered bill so high?