How can I avoid being the victim of a scam or bogus caller?

Bogus callers often pretend they work for a water company to con their way into people’s homes.

It is rare that we need to enter a customer’s home. If we do, our team member will show you their photographic identification card first and will be happy to wait outside while you check it.

You can check it by calling us on 0345 600 4 600 during working hours.

If you think someone is not a genuine Wessex Water employee, call the police immediately.

Our tips will help you to avoid falling victim to a bogus caller or scam which could result in you being duped into parting with your personal information, valuables and money. Find out more.