How will you help me if my property is flooded?
If the flooding is caused by public sewer, we aim to respond to internal sewage flooding incidents within two hours.
We will also provide a clean-up service, where possible, within 12 hours where your property is flooded internally.
If the flooding is caused by public sewer, we aim to respond to a report of external flooding within four hours.
You can check whether we have already been told about the external flooding incident - see Work in your area.