Who is responsible if a sewer floods?

If your property has been flooded with sewage please call our Sewage Floodline on 0345 850 5959 immediately. We will aim to attend the same day.

If the flooding is caused by a blockage in a public sewer, we'll arrange for the blockage to be cleared at our cost.

It is your responsibility if the flooding is caused by a problem in your private sewer or drain.

Private drains are those that lie within your property boundary and serve your property only (not your neighbours). Find out more about pipework responsibility.