Bills and accounts / eBilling

1. How do I get a refund on my overpayment?
2. Can I sign up for ebilling?
3. Can I check my account and view my latest bill online?
4. How can I close my online account?
5. How do I sign up to ebilling?
6. How can I view and print a copy of my bill if I have signed up to ebilling?
7. How do I log into my online ebilling account?
8. Can I receive my bill by email?
9. Why can't I view online bills?
10. When will I receive my first paperless bill?
11. Can I make additional payments online if I have a payment plan?
12. How can I reduce my monthly payments?
13. Do you offer a discount or incentive if I sign up for ebilling?
14. Can I go back to receiving paper bills?
15. Can I print off a copy of my bill as proof of my address?
16. Do I still need to pay my Direct Debit if my account is in credit?
17. Do I need to make an additional payment if my account has a negative balance?