Bills and accounts / eBilling

1. How do I get a refund on an overpayment?
2. Can I view my latest bill online?
3. How do I log into my online eBilling account?
4. How do I sign up for eBilling?
5. Why can't I view my bills online?
6. Do I still need to pay my Direct Debit if my account is in credit?
7. How can I close my online account?
8. Can I receive my bill by email?
9. Do you offer a discount or incentive to sign up for eBilling?
10. How can I reduce my monthly payments?
11. Can I make additional payments online if I have a payment plan?
12. Can I go back to receiving paper bills?
13. When will I receive my first paperless bill?
14. How can I view and print a copy of my bill through my eBilling account?
15. What should I do if my account has a negative balance?
16. Can I print off a copy of my bill as proof of my address?