Why has my water supply been turned off?
Occasionally we may need to turn off your water supply when work is carried out on water mains in the area.
If planned work is likely to cause an interruption to your water supply, we'll give you 48 hours' advance notice.
If you're experiencing a loss of water supply and have had no prior warning, check that your internal and external stop taps are both fully open. Your internal stop tap is normally located under your kitchen sink or in an adjoining garage.
If possible, check if your neighbours' properties are also affected. If not, there may be an issue with your internal plumbing.
If that is the case, you will need to contact and pay a registered private plumber.
Our main supply enters your property at the cold water kitchen tap. If you have a full supply here, this also indicates that you have an internal plumbing issue.
In cold weather it may be possible that your pipes have frozen. Find out more about frozen pipes.