What is your business plan?

Our latest business plan sets out what we will be delivering in the next few years up to 2025.

To put this plan together we carried out our biggest ever consultation with customers, with more than 140,000 people providing feedback through surveys and independent focus groups giving their views on bills and services, including the views of our have your say panel.

In line with our social and public purpose, our business plan shows how the value we create is shared between investors and the people, businesses and communities we serve.

Find out about our business plan.