What should I do if I think I have a leak in the service pipe in my garden or outside my property?

If you think you have a leak in your service pipe, please tell us using our online report a problem form.

Alternatively call us on 0345 600 4 600 (Monday to Friday, 8am to 6pm* (emergencies only at other times).

If the suspected leak is on the service pipe outside, we will check it and might be able to repair it under our free repair service.

If we find or suspect you have a leak, or if we notice a significant change in your water use when reading your meter, we will tell you.

Either you can repair it yourself or, with your permission, we will repair it. This repair might be free.

Remember if the leak is inside your home, you should call and pay for an approved plumber – you can find one using WaterSafe, an independent register comprising thousands of qualified plumbers.

Find out more about our free leak repair service.