How do we install water meters?

We aim to install your meter within 30 working days of receiving your application.

Before installing it, we will survey your property to check if it is possible to fit a meter and identify where it should be fitted. We aim to carry out the survey and fit the meter on the same day. If we do not fit the meter on the same day, we will revisit as soon as we can to install it.

When we fit the meter, we will need to turn off your water supply for a short time. Normally, we try to fit the meter as near to the property boundary as possible. Sometimes this may be just outside your boundary in the pavement. If this is not possible, we will discuss the location with you before starting the installation.

Once your meter is installed, we will end your unmetered charges and contact you with full details.